u235

Foamy the Squirrel - Tech Support

If you actually took the time to watch this cartoon you'd understand in a heartbeat why the hell there's a problem with the latest news from Dell. "DELL TO DUMP MILLIONS MORE DOLLARS INTO INDIA WHILE CUSTOMERS SUFFER SHITTY TECHSUPPORT FROM PEOPLE MASQUERADING AS EUROPEANS". Actually it was "Dell to double workforce in India". Same diff. Ok listen up Michael Dell, I don't want fucking crappy-ass service from India. I'd rather have some half-trained American whose name really IS "Albert" than some Indian pretending to be one. Here's a quick top 5 list of why it sucks to need Dell support today:

1. Being Lied To. - Your name isn't fucking Mary, Tom, Sam or Beth. It's something most Americans would have difficulty pronouncing. I'd rather be stumbling over someone's REAL name than using something that's so obviously bullshit. Call a spade a spade ffs.

2. The accent. (see #1 above). I know when I'm talking to someone from India ok thanks. If I'm calling tech support then I'm already peeved about something being wrong or broken that I needed to fix before it broke in the first place. Dealing with the accent on top of the name crap is just more fuel for the fire. I'll take a southern twang or nasal Boston accent - those I'm prepared for. But again, I'm not interested in talking to someone named "Bob" with an Indian accent.

3. Canned bullshit sequences. Apparently every fucking support scenario starts with the same retarded questions - "Have you rebooted your computer?" "Have you reinstalled every piece of software?" They don't listen, and won't listen until you satisfy the litany of basic bullshit even if it's TOTALLY unrelated to your problem. Watch the cartoon pointed to the link above, you'll get the picture.

4. There are Americans somewhere in the tech support chain, but they're like pearls hidden deeply within the bain-dissolving substance of support.dell.com. How do I know this? Because on rare occasions I've encountered them and you know what? I've always solved my problems with them and usually in less than a quarter of the time. They're not mindless support drones trying to communicate technical issues in a non-native language. These are living, breathing, problem solving humans. They help me. I want more of them not less.

5. Well how about spending some of your money HERE? I don't have anything against the Indian economy but I don't want to support it either. Their economy, their problems. Why the fuck can't we pay Americans to provide tech support? Because it's more expensive? Because they think out of the box? Because they're subject to American employment laws and need to be paid a decent wage?

Yes I have Dells but getting support fucking sucks.

03/08/2006 08:53:52AM Agent (Vivek_0134051): "u235, please let me know, that the drivers you updated for your system, did you download them for our Support web site?"
03/08/2006 08:54:06AM (me): "from Dell"
03/08/2006 08:54:20AM (me): "they are the file you have listed currently under downloads for my system"
03/08/2006 08:54:30AM (me): "the file was pushed to me from your tech support"
03/08/2006 08:54:36AM Agent (Vivek_0134051): "Okay."
...(much time spend on hold)
03/08/2006 09:14:11AM Agent (Vivek_0134051): "u235, I do not know that which drivers version have you installed, so the only option left with us is to reinstall Windows first, and then drivers, to resolve the issue. By performing this action the wrong drivers you have installed will be removed from"