Rou

We have a ticketing system here. Keeps track of work recorded for various clients, and the time spent completing said work. It's all made in house. That's generally good because it allows us flexibility for the more unusual types of items we need to maintain records of.

Anyway, someone had an idea. That we needed a marker in the tickets to indicate what line of service a ticket was related to. I'm sure there is a very good reason for this additional field. However, I question the manner of it's implementation.

You see, it was done by adding the field to the database and making it a required field. And now, because of that, we manually have to go back through the system and mark each ticket appropriately. Honestly... is that the best they could do? Manual data entry?

Lucky for us that there are only a few thousand entries. 15 to 20 seconds to modify each one. Most of which my particular group is not responsible for. But that doesn't make the way this was added any less of a SNAFU.