Rou

Something about my personality abhors surrender. I don’t need to be the best or first. But I refuse to give up without doing my damnedest first.

This is particularly true when it comes to dealing with helpdesks and billing departments. When they lie to me, attempt to confuse me, or string me along in an attempt to get me to go away, I won’t. I become more annoying, but I don’t go away. I don’t have a problem demanding a manager or asking for a higher tier of service.

It works pretty well. It might take a little bit more time than you expected, but it generally works out.

I don’t understand people that give up or just deal with it. For example, I was playing the hilarious clip about the guy trying to cancel his AOL account today. And this guy pipes up with “Oh, I tried to cancel mine a year ago. I gave up. Still have the damn thing”.

My jaw dropped. I couldn’t help it. So, he spent over a hundred dollars on a service he doesn’t want or use because it’s too much of a pain to cancel? Over here in Rou-town, that doesn’t work for me. I mean, it’s wrong. Just wrong. Not only are you paying for something you don’t want, you’re REWARDING the company for having crappy customer service. You’re encouraging them to keep it up.

Don’t get it. Doubt I ever will.