Odessa

I had to call a billing department. They want me to give them money. I get put on hold. Not just any hold, this was the hold from hell. They had their announcement on continuous loop. "We appreciate you patience, we'll be with you shortly" BS. Followed by a very enthusiastic, bit too loud, jazz piano sniplet of music. Loop had to be max 1 min long. By the 8th time I wanted to smash the piano. Turn it down, make it longer, anything! But listening to that sniplet again and again and again made me want to scream. Then the kicker. Phone starts ringing, I'm like, here we go. . . . instead I get another message "Sorry we have more calls than our staff can handle, please leave a message." Why no give me that proclaimation 9 min earlier??? Before I got irritated with the stupid looping piano music?? ARRGG!