World of Suck

You suck.

I'd rather not go into details, but I discovered what I believe to be fraud. I have the card holder's name, address and a couple of merchants that have been used. I want to do the right thing, even though most people think I am nuts. I look through their list of numbers, the only one that has "fraud" in it is a merchant line. I call it, the woman is nice, but not very helpful and after putting me on hold a few times, gives me a phone number to call during the day. I call it - wrong number. I'm sure I copied it right, but maybe not.

I try customer service. Woman is down right rude and because I am not a card holder, she will not transfer me to a supervisor. I had explained that I have no interest in them telling me anything about the card holder I only wish to provide them with information. She suggests that I call the card holder and tell him myself!

I call the fraud line again, and again they are polite, but still not much help. They finally say this is a security issue. They give me a couple of phone number - both are long-distance calls that I can not make from work. I call when I get home - they are closed for the day. The guy that answers the phone asks to call back Tuesday. I do leave my first name and work phone number. Oh, and by the way, this guy says calling the card holder directly is a bad idea (maybe you should tell your retarded customer service).

I suspect a crime involving their card and their "member" (a term I am sure was selected to make their card holders feel special). I am not out any money, why should I care? I am only trying to do the proper thing and let them know so the situation does not get worse and I get the run around! In this day and age of identity theft and those people running up huge debt, you would think that a citizen taking steps to stop a problem would be welcomed. Just remember, you and I eventually pay for these crimes in higher interest rates and insurance premiums.

So next time I even consider going blue, I must repeat to myself: "American Express sucks."